Right of return

Return policy

If you are not satisfied with your purchase, you can return the purchased items in their original condition within 30 days of delivery (please provide the tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered through our customer service team.

I have received a faulty item:

If you have received a faulty item, please contact our support team immediately and provide the following information

Your order number Which item is damaged A description Photo evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be submitted within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without proof of damage from a member of our customer service team.

I have received the wrong item:

In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number
  • The name of the item you have not received The name of the item you have received
  • A photo of the item you have received


Exchanges:

Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.

For faulty products:

If the product is faulty, has been damaged during transport or is otherwise defective, the return is free of charge.

If I want to return the item(s):

If the customer has purchased the wrong product, it does not fit or he no longer wants it, the customer is responsible for the actual costs of the return shipment and the return slip. These costs are approximately €25.

How soon will I be refunded after returning the product?
Refunds will be made within 10 days of receiving the return.

Return address:

East Elevator Naishi Warehouse, 5th Floor, Building 4, Phase 2, Niannihong Furniture Group, Choujiang Street, Yiwu City, Zhejiang Province

Please do not hesitate to contact our customer service at any time: [email protected]