Privacy policy

Declaration on the collection of personal data

This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance with the Personal Data Protection (Privacy) Regulations:

for what purpose your personal data collected by us will be used once it has been collected in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products");

to whom your personal data may be disclosed; and

to whom you may send requests to view or correct your data.

We may revise this PICS by amending this page. You should check this page from time to time to take notice of any changes we make.

1. user data
1.1 ("we", "us", "our") means the data user.
2. data subjects
This PICS applies to personal data of ("you" or "your"):
(a) Visitors: individuals who visit our website;
(b) Users: individuals who purchase, request or receive products
(c) Contacts: Individuals who contact us via our website, email or other means.
3 What we collect
3.1 We may collect, store, process, transfer and use the following types of personal data: (a) from visitors: IP address or other unique device identifiers;*
(b) from Users:

Username; Account password;

iii. full name; *

e-mail address; * Billing address; * Delivery address;*

vii. Payment information; * viii. Telephone number; (c) of contacts:

Full name; * e-mail address; *

iii. any other personal data you provide to us. * denotes mandatory personal data

3.2 If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4 Purpose and use

4.1 We may collect, store, process, transfer and use your personal data for the following purposes:

(a) to provide you with our products, such as:

to manage and fulfill your orders;

if you choose to register an account on our website, to create and update your account registered with us; and

iii. to process and facilitate the billing and payment of your orders;

(b) to monitor and analyze the use of our Website and to compile aggregate statistics about such use

(c) to personalize your experience on our website, including identifying your preferences and behavior to better meet your individual needs

(d) to improve our website and our products based on information and feedback we receive from you and based on our analysis of the use of our website and the purchase of products

(e) for research and development and by using your personal data to test, research, analyze and support product development (including machine learning)

(f) for customer service and to help us respond more effectively to your service enquiries, feedback and support requests

(g) for non-marketing communications relating to your orders, such as order confirmations and dispatch notifications

(h) for technical purposes and for project management requirements;

(i) to maintain the security and integrity of personal data collected through our website

(j) for the prevention of fraud;

(k) for legal proceedings or as required by regulatory authorities, government agencies and official requests

(l) for direct marketing, but only where we obtain your consent (see paragraph 11 below); and

(m) for other purposes directly related to the above.
4.2 The personal data we collect may not be used for any other purpose unless: (a) you have given your explicit consent to its use for the relevant other purposes;

(b) the purpose is directly related to the purpose for which the personal data was collected; or

(c) we may use the personal data for other purposes arising from an exemption or otherwise in accordance with applicable laws and regulations.

5 Transferees
5.1 We may disclose your personal data to the following persons: (a) our employees and officers;
(b) our subsidiaries and their employees and officers;

(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged by us to manage and maintain the Website and process your orders placed through the Website

(d) Paypal Holdings Inc. and its subsidiaries and other payment processors or intermediaries ("Payment Processors") that we may engage to process payment transactions for us in relation to our products or in the course of our business;

(e) suppliers of our products ("Suppliers") to facilitate the despatch of our products to you (f) other service providers and data processors engaged by us such as:

Administrative service providers; IT services and software suppliers;

iii. Data analytics providers;

Service providers for data input and processing; Cloud service providers; and
Credit reference agencies.

(g) our insurers and bankers;
(h) our professional legal, financial and accounting advisors;

(i) other companies, organizations or individuals as required by applicable law, regulation, legal process or governmental request or where disclosure is appropriate due to security concerns. This includes exchanging your personal data with other companies, organizations or individuals for the purposes of fraud protection and fraud prevention; and

(j) other companies, organizations or individuals in the context of negotiations for a merger, sale of company assets, consolidation or reorganization, financing or acquisition of all or part of our business by or into that other company.

5.2 If you make payments to us via payment processors, you enter into a contract directly with the payment processor and are subject to its terms of use and privacy policy. You should review the payment processor's privacy policy and, where applicable and at your discretion, provide your consent to any such policy that is not governed by this PICS or our Privacy Policy.

5.3 If we share your personal data with other people, we will ensure the confidentiality of your personal data by including confidentiality or other contractual clauses in the agreements with third parties with whom we share your personal data.

5.4 We may disclose your personal data to persons other than those described in paragraph 5.1 above if we inform you in advance and obtain your consent.

6 Cookies

6.1 Our Cookie Policy forms part of this Privacy Policy through which you can access and use our website.

6.1 A cookie is a small data file that a website can send to your computer or device when you visit our website.

6.2 Cookies are used to make websites work better and more efficiently, usually by enabling them to recognize you and remember important information that makes your use of a website more convenient (for example, by remembering your user preferences).

6.3 We use cookies to:

(a) store technical data to ensure that our website loads and displays correctly and efficiently when you visit our website;
(b) remember choices you have made or information you have provided (such as your username, language or the region you are in) so that your preferences are remembered for your future visits to our website and you do not have to re-authenticate on your future visits;

(d) track your behavior and preferences so that we can assess what type of information and products from us you may be interested in.

6.4 We use:
(a) session cookies, which are unique to each visit to our website; and

(b) persistent cookies, which are not deleted when you close your browser window and which are activated each time you visit our website.

6.5 The cookies we use are either:

(a) necessary cookies, which are essential for our website to help you move from page to page and use the features of our website;

(b) functionality cookies, which enable our website to remember choices you make and provide more personalized features; or

(c) performance cookies, which collect information about your use of our website and help us to improve the way the website works.
6.6 We use a limited number of third party cookies; these can be found in our Cookie Policy.

6.7 By continuing to use our website without notifying us of your refusal to use cookies or withdrawing your consent, you agree to our use of cookies.

6.8 You can refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser. These settings can usually be found in the "Options" or "Preferences" menu of your internet browser, or by clicking on "Help" in your browser menu. Removing cookies may affect your use and experience of our website.

6.9 We only store cookies for the duration necessary for the function for which they are used. This function varies depending on the cookie.

7 Retention

7.1 We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected. We may also retain your personal data for a longer period if this is necessary to fulfill our contractual or legal obligations.

7.2 Personal data that you have provided to us will be destroyed at the end of this retention period.

8 Access and correction
8.1 In accordance with the PDPO, you have the right to:

(a) request a copy of your personal data held by us, unless we are exempt from complying with a data access request; and

(b) request that we make any necessary corrections to personal data that you believe to be inaccurate after we have complied with a data access request from you. We may refuse a request for data correction if we believe that the personal data is accurate, an opinion expressed or the proposed correction is inaccurate.

8.2 If you wish to access or correct your personal data, please contact us.

8.3 We reserve the right to charge a reasonable fee for processing a request for access to or correction of personal data.

9 Direct marketing

9.1 We may use the personal data we collect about you to market our products directly to you.

9.2 The types of personal data we use for direct marketing purposes are

□ Your full name;

□ Your email address;

□ I do not object to the use of these types of personal data for direct marketing.

□ I object to the use of the types of personal data listed in the ticked boxes for direct marketing services (but not the other types).

9.3 The direct marketing activities we intend to carry out using your personal data are:

□ Information and promotional material about: our products, similar products you have previously purchased, discounts and other promotions and information about us that we think you may find useful;

□ updates in relation to our website or products; and

□ Festive greetings.

□ I do not object to receiving these types of direct marketing activities.

□ I opt out of receiving the types of direct marketing activities in the boxes ticked (but not the other types).

9.4 Unless you expressly give your consent, we may not use the types of personal data for the direct marketing activities described in this paragraph 11.

9.5 If we obtain your consent for direct marketing, we may disclose your personal data for direct marketing purposes to the persons referred to in paragraph 5.1 above.

9.6 You can ask us to stop using your personal data for direct marketing purposes at any time by emailing us or replying to any direct marketing communication from us with the heading "unsubscribe".